Thursday, September 07, 2006

AOL still using deceptive practices to prevent you from canceling

The Consumerist received a tip from an anonymous AOL call center employee with information about the new cancellation procedure. What did it contain? It showed that AOL still won't cancel your account when asked, rather opting for a deceptive practice of telling them they've canceled the billing but the account remains open.

read more | digg story

// posted by Joel Polkinghorne @ 1:28 PM
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